Terms and Conditions
1. Scope
All goods (“Products”) supplied by KrisisBags are supplied on these terms and conditions.
2. Order acceptance
No order shall be binding on krisisbags.com until accepted by KrisisBags. An individual contract for the supply of Products, on these terms and conditions, is formed on acceptance by KrisisBags of an order from the Customer. KrisisBags reserves the right to accept any order in whole or in part. Where KrisisBags makes a part delivery of any order, such delivery shall constitute a separate contract. No order may be cancelled or varied after acceptance by KrisisBags.
3. Stocked Items
KrisisBags will always do their best to ensure all sale items are in stock. There may be instances where out of stock items remain on the website for a period after going out of stock. KrisisBags will always remove these products in the most timely manner possible. KrisisBags reserves the right to cancel and refund orders made if products are out of stock.
4. Payment terms
Payment must be made in full and on checkout in the online shopping cart without set-off or deduction. KrisisBags will investigate any disputed amounts, and resolve them by issuing a credit to the Customer when required.
5. Title to products
Ownership of the product does not pass to the Customer until the relevant order has been fulfilled and dispatched from the KrisisBags location. KrisisBags reserves the right to void any order if deemed necessary before dispatch.
6. Delivery
KrisisBags reserves the right to charge for delivery of the Products at any time, notwithstanding that it may not have previously done so. Administrative fees may also be imposed for orders under certain dollar values. Where prices are stated as inclusive of delivery, delivery is to the delivery point specifically accepted by KrisisBags.
A handling fee may be incurred on all orders as required.
Deliveries require a signature on delivery and cannot be sent either to a PO box or C/O a post office.
Larger orders may incur a freight surcharge. Any such surcharge will be notified to the customer prior to any such charges for additional freight being added to the amount charged by credit card unless these are already indicated on and included in the price from the website.
5.1 Delivery Insurance
If a customer purchases optional insurance on their products during checkout, the insurance is limited to protecting the items whilst in transit. Once the Products have been confirmed by the freight company to have been delivered, the order is thereafter not insured by KrisisBags.
KrisisBags is not responsible for the loss or damage to goods if chosen to leave at the address upon completion of delivery.
6. Returns – KrisisBags warranty policy
We take pride in the products we make and warrant that all KrisisBags™ products will be free from defects in workmanship and materials for their applicable Warranty Period, subject to the below conditions.
In order for your warranty claim to be approved, the following conditions must be met:
- You must have purchased the product from a KrisisBag authorised dealer;
- You must provide proof as to the date of purchase from the KrisisBag authorised dealer;
- You must return the product to Krisis Protection PTY LTD inside the carry bag for warranties to be valid. The return address is provided in the product’s instruction manual or on the KrisisBags™ website www.KrisisBags.com.
- You must have used the product only as intended and in accordance with guidelines.
If a defect occurs during the warranty period and the product is being used as intended in accordance with the care instructions, we will repair or replace the product at our discretion. The warranty does not cover defects caused by misuse, third-party modifications or repairs. KrisisBags are intended for single-use; punctures, scratches, normal wear and tear, and the natural breakdown of colours and materials over extended time and use are excluded from the warranty.
7. Return & Exchange Policy
- Returns & Exchanges. For items purchased online or in a store (thru a vendor partner), returns and exchanges are accepted within 60 days of the delivery date and/or purchase date. To initiate a return or exchange, please contact us at customercare@krisisbags.com to obtain a return authorization. Be sure to include the items’ order number and your reason for return or exchange. Returns or exchanges that are shipped without authorization may not be accepted. Items returned for exchange due to manufacturer defect will be processed at no additional charge to the customer. Please allow up to 14 business days for your refund to be processed once we receive your return or exchange.
- Return Shipping. Shipping instructions will be included with your return authorization.
- Eligible Items. The following items: Clearance items, Final Sale items, Special-Order items, Custom Products, and Gift Cards are NOT eligible for return/exchange. We reserve the right to refuse any return/exchange, at managements discretion, if the item being returned/exchanged does not meet the criteria set forth within this policy.
- Condition of Items. Except for items that were damaged when purchased, items must be in new, unused, and saleable condition with all original packaging intact and tags attached.
- Form of Payment. Refunds, if issued, will be in the original form of payment minus shipping and handling fees unless otherwise stated. If the original form of payment is unavailable, store credit may be issued at our discretion.
8. Conflicts
These terms and conditions will apply to the exclusion of all other terms and conditions contained in the Customer’s order. In the event of any inconsistency, KrisisBags will be deemed, by delivering the products to the Customer, to have made an offer to the Customer to sell the products pursuant to these terms and conditions, which offer will be deemed to have been accepted if the Customer retains the products. KrisisBags reserves the right to change these Terms and Conditions at any time.
9. GST
All prices listed on the KrisisBags website are inclusive of GST. Any consideration and all other amounts to be paid from a purchase through the KrisisBags online shopping store will be liable for GST. Upon checkout, KrisisBags will issue a tax invoice showing the amount of GST applicable for the particular purchase.
10. No Waiver
The failure by KrisisBags to exercise, or any delay in exercising, any right, power or privilege available to it under these terms and conditions will not operate as a waiver thereof or preclude any other or further exercise thereof or the exercise of any other right or power.
11. Export Agreements
Not all products listed on this website are available for export outside the Australian market due to distribution agreements in certain territories.
12. Unauthorized Resale of Products
KrisisBags reserves the right to deny service and/or take legal action against any individual or individuals who procure products from KrisisBags with the intent to resell those products on external websites.
13. In Store Pickup
In Store Pick up of orders is currently not available.
14. Backorder Items
If the customer is unreachable for a period of 14 days or more KrisisBags will ship the remaining items on the order while refunding the item in question to the customer to avoid any additional delays. A notification email of this will be sent to the customer. If they wish to look at an alternative product after this has occurred they can contact the customer service team prior to selecting an alternative for a reduced shipping fee on their next order.
15. Uncontactable Customer, Refunding item
If the customer is unreachable for a period of 14 days or more KrisisBags will refund the item returned back to the account from which the item/s were originally purchased. A confirmation email will then be sent through to the customer. If the customer wishes to purchase an alternative to the missing item after this has occurred they can contact our customer service team for a reduced shipping charge on the remaining item.
16. Hostile and Abusive Customer Behavior
Abusive customer behavior will not be tolerated. KrisisBags staff reserves the right to deny service to any customer or business who exhibits hostile or abusive behavior and are subject to the conditions below.
Examples of this behaviour include, but are not limited to:
- Threats of physical violence; swearing; inappropriate cultural, racial or religious references; and rudeness, including derogatory remarks.
- Demanding responses within an unreasonable request.
- Repeatedly contacting or insisting on speaking to a particular member of staff who is not directly dealing with the matter.
- Excessive telephone calls, emails or LiveChats (this also includes unsolicited marketing calls, letters and emails that are considered to be ‘spam’ or ‘phishing’).
- Sending duplicate correspondence requiring a response to more than one member of staff; persistent refusal to accept Ban or Block.
- Customers can be Blocked or Banned from purchasing products or contacting our staff via email, social media, phone and live chat channels.
- Take legal action, such as applying for an injunction or court order to prohibit contact/poor behaviour.
17. Software and Technology Issues
In the event of communications or system errors occurring in connection with the settlement of accounts or other features or components of the software, neither KrisisBags nor the Software Provider will have any liability to you or to any third party in respect of such errors. KrisisBags reserves the right in the event of such errors to remove all relevant products from the Website and take any other action to correct such errors.
18. Taxes and Duties (International Orders)
Within Australia, prices are inclusive of Australian GST, however, if you live outside of Australia, there may be additional taxes or import duties imposed at the receiver’s end. Krisisbags is not liable for these charges and it is up to the customer to liaise with Customs regarding their delivery.
19. Pricing
KrisisBags endeavours to ensure all prices are correct at the time of publication; however, if a pricing error does occur, KrisisBags reserves the right to alter prices for any reason. If this should happen after you have ordered a product, we will contact you prior to processing your order.
We reserve the right to withdraw any product from sale without notice, for any reason. However, for various reasons, that product might still appear on our website for a period of time after that withdrawal. We make no undertaking that a product shown on this website will be available for purchase online at all stores or at a specific store.
